Table of Content
1. Introduction
This Client Feedback Policy governs all services rendered by Jasiri Limited, located at Prodromou, 75, Oneworld Parkview House, 4th floor, 2063 Nicosia, Cyprus (hereafter referred to as "the Company"). This protocol is a fundamental component of our Service Agreements. Jasiri Limited is committed to addressing all client concerns with efficiency, impartiality, and transparency.
2. Clarification of "Feedback"
"Feedback" denotes any expression of discontent regarding an action, judgment, oversight, or service delivered by the Company. Such discontent may stem from the conduct of our personnel or the performance of our operational systems and procedures.
3. Objective
The purpose of this policy is to establish a structured process for managing client feedback promptly, systematically, and transparently, within a defined timeframe. This process is designed to enhance and refine the quality of services we provide to our clientele. All information pertaining to client feedback will be treated with the utmost confidentiality.
5. Submitting Feedback
Clients may submit their feedback viaelectronic mail or postal mail using the following contact information:
- Email: info@jasirilimited.com
- Postal Address: Prodromou, 75, Oneworld Parkview House, 4th floor, 2063 Nicosia, Cyprus
We recommend that feedback be submitted in written form to ensure clarity and precision in the articulation of the issues raised.
6. Essential Feedback Components
To facilitate the effective processing of feedback, clients are requested to provide the following information:
- The legal name of the business entity and the full names of its authorized representatives.
- A detailed account of the circumstances giving rise to the feedback.
- A clear statement of the desired resolution or action from Jasiri Limited.
- Any supporting documentation or evidence relevant to the feedback.
- Preferred contact method for Jasiri Limited to communicate with the client.
5. Feedback Resolution Process
During the review of submitted feedback, we may contact the client to request supplementary information or clarifications.
We endeavor to resolve all feedback expeditiously, with a target resolution timeframe of no more than 30 business days. Should a resolution within this timeframe prove unattainable, we will issue an interim response, delineating the reasons for the extended processing period and providing an anticipated date for the final resolution.
